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AnMed Health
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Diversity and Language Services

At AnMed Health, we believe in treating all patients equally well. Our patients come from different backgrounds, have diverse beliefs, speak languages other than English, and live both traditional and non-traditional lifestyles. That is why we have taken extra steps to ensure we understand and meet the needs of all patients.

Our guiding principle of “differentiology” means we aim to be culturally competent, understanding and respecting the needs of patients from different races, religions, ethnicities and lifestyles. We meet the needs of non-English and limited-English speaking patients through around-the-clock interpretation services. Spanish-speaking patients can rely on a team of onsite interpreters from 8:30 a.m. to 8 p.m. Monday through Friday. We offer both onsite interpreters and a two-way video conferencing system that provides 24-hour access to certified American Sign Language interpreters for communication with the deaf or hard-of-hearing.

AnMed Health is committed to reducing health disparities in care to patients from vulnerable and underserved communities. AnMed Health looks to the experts when it comes to meeting the diverse needs of our patients. We model our guidelines on the federal government’s National Standards on Culturally and Linguistically Appropriate Services. Our language services manager is certified by the Commission of Health Care Interpreters. Less than 500 medical interpreters in the country have earned this credential. Our director of diversity and language services is one of only 30 diversity practitioners in the country who is certified in diversity management in healthcare.

AHA Equity of Care Award Honoree

In 2015, AnMed Health was named an Equity of Care Award Finalist by the American Hospital Association. The AHA Equity of Care Award is presented annually and recognizes outstanding efforts among hospitals and care systems to advance equity of care to all patients and to spread lessons learned and progress toward achieving health equity. Honorees have successfully incorporated the use of race, ethnicity and language preference data to better understand their care process and seek continual improvements. The honorees have also successfully displayed cultural competency to understand their community and ensure individualized care to all those in need. These award-winning hospitals have continually valued diversity measurement to confirm their leadership and better reflect the community they serve.

AnMed Health is a member of the Institute for Diversity in Health Management, an affiliate of the American Hospital Association.

Our diversity and language services department has been recognized by:

  • The Disparities Solution Center of Massachusetts General Hospital in Boston 
  • The Riley Institute at Furman University 
  • The South Carolina Chamber of Commerce

For more information on our language services, call (864) 512-4103. For information about AnMed Health’s differentiology activities, call (864) 512-2361 or email diversity@anmedhealth.org.

AnMed Health is a member of the Institute for Diversity in Health Management, an affiliate of the American Hospital Association

 


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